What is Dynamics 365 Customer Voice?

Customer Voice offers a comprehensive means to capture, analyze, and act on customer insights. Easily integrate Customer Voice into your everyday applications or workflow using the built-in integration. Capture feedback instantly with ready-to-use templates, and respond quickly using real-time update and text analytics.

Source: https://dynamics.microsoft.com/en-us/customer-voice-transition/

Note

Dynamics 365 Customer Voice used to be known as Microsoft Forms Pro. Watch this 8 minute YouTube video to learn about the transition: Forms Pro transitions to Dynamics 365 Customer Voice

Dynamics 365 Customer Voice training and resources

Noteworthy in Dynamics 365 Customer Voice

• Forms Pro transitions to Dynamics 365 Customer Voice (YouTube video)
• Microsoft Forms Pro is now Microsoft Dynamics 365 Customer Voice

Dynamics 365 Customer Voice case studies

• Apollo Travel anticipates customer needs using Microsoft Customer Voice

Dynamics 365 Customer Voice learning paths (Microsoft Learn)

• Create surveys with Dynamics 365 Customer Voice

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