Microsoft 365 User Adoption
Why does user adoption matter?
The business landscape is changing. Employees seek purpose and satisfaction. Employers aim to harness worker ingenuity. And a diverse, multi-generational workforce can now work anytime, anywhere. Success depends on your ability to collaborate and drive productivity within teams spread across the globe. We created Microsoft 365 to meet these evolving business needs. It is a suite of powerful tools that optimize productivity in today’s corporate landscape.
We understand that adopting new technology involves change, and change can be daunting. Even for the most innovative, cutting-edge organizations. That’s why we created the Microsoft 365 Adoption Guide.
We’ve compiled an easy-to-follow how-to guide that walks you and your team, step-by-step, through the best way to roll out Microsoft 365 to your organization. The insights we share come from our most successful customers, who have maximized the power of their investment, adopting multiple, integrated technologies that now form Microsoft 365. Throughout this guide you will find links to additional tools and resources as well as the Adoption Planning Workbook where you can build your custom approach to adoption.
Remember, you are not in this alone. There are many organizations who are currently launching Microsoft 365 technologies and you can connect with them in the Driving Adoption Community.
The way we work is becoming more connected, let’s connect the way we work.Source: Microsoft 365 Adoption Guide
Microsoft 365 user adoption centers
- Activity Reports (Microsoft 365 Admin Center)
- Adopt Microsoft Teams (adoption hub)
- Build a Champions Program (PowerPoint)
- Build a Champions Program (video)
- Drive Microsoft Teams User Adoption (video)
- Driving Adoption (Tech Community)
- Establish Champions for User Adoption
- Measuring Success Guide (PowerPoint)
- Microsoft 365 Adoption Guide
- Microsoft 365 Day in the Life Guides
- Microsoft 365 learning pathways
- Microsoft 365 Usage Analytics
- Microsoft Productivity Score
- Microsoft Service Adoption Specialist (course)
- Microsoft Teams Adoption Strategy
- Microsoft Workplace Insights
- Microsoft Writing Style Guide
- Power BI Adoption Content Pack Overview
- Productivity Library (Microsoft 365 scenarios and best practices)
- Tools for Driving Adoption (Microsoft Teams)
- Work smarter with Workplace Analytics
Do end users need formal training on Office 365 apps?
This is a great question. I’d encourage you to redefine what “training” means in our current environment. What we find is that many people are unlikely to attend an actual class but the demand for short videos that are task or scenario based is high. Think “playlists” like on Spotify or on your music library. People need to know something exactly when they need to know it so we’re going that direction overall.
That being said there is always some demand for virtual or instructor based training that helps people “get” the basics of what the new experience is. 45 minutes seems to be a sweet spot for these trainings. The virtual version is good because we find people stop and start the trainings to try things in the product. Also it’s a best practice to establish internal Champions and these folks usually are highly engaged in more in depth training.
Remember all training needs to be in the context of what’s in it for the users themselves. What I think is super cool may not help someone else in a particular role. This is why we’re so fond of the playlist model and integrated this into our Custom Learning for Office 365 training site template which will be broadly available in Q1/CY19. This SharePoint Online site template with a custom Webpart will allow you to customize the playlists, included products and look/feel of the experience and it’s easily pinned in Teams. We’ll announce its availability here and in the Driving Adoption community as well.
At the end of the day this is our chance to increase the digital literacy of our workforce and (as I always say) get people to STOP emailing that spreadsheet around! Hope this helps.
You can read the entire thread here, which contains many nuggets of user adoption wisdom from tech community members.
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